Billion Dollar Full Spectrum Telecommunications Firm

Working with a multi-tiered web based e-commerce application, Smyth Consulting, Inc. provided services benefiting this organization with greatly improved system response time (up to 80% for some elements), increased system reliability through streamlined testing and integration, elevated system documentation and thoroughness in the areas of design and testing, enhanced the simulation and monitoring of the application, and significantly increased business intelligence through more effective reporting.

International Systems Integration Firm/Wireless Communications

SCI provided a series of services for the design and development of a multi-site 100gb customer billing system. Initial efforts were in the areas of relational database modeling, design and development, application design including Graphical User Interface (GUI) development, general system architecture, and data replication. Subsequent assistance was provided with respect to system security, process re-engineering, the establishment of standards, and the creation of enterprise object and data models, as well as conducting a variety of training sessions. The result of this effort was the successful deployment of a new user interface for the customer care billing system. With this system, customer service representatives for the first time were able to address inquiries utilizing a replica of the customers' bill.

Major Independent Long Distance Telecommunications Company

Working with senior systems management, Smyth Consulting, Inc. initially provided an analysis and recommendation of the database technology marketplace. With network management personnel, we led the assessment, design, and development of a new system for managing network call traffic. This system marked the first time that all engineers would utilize a consistent interface and receive pre-filtered and correlated data with which to assess the quality and health of the network.

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